Homey Community Forum

Adding fibero roller shutter 3 fails in homey

#1

hi ,

I purchased two new roller shutter 3 modules from fibero, and have trouble adding them to homey

at first it just gave a time out when adding the device in the app, then i tried moving homey close to the module, then the app said “een ogenblik geduld, je apparaat wordt toegevoegd…” wait a moment your device is being added , and there it stays there for more than 10 minutes now.
also rebooted homey and check if i have the latest fibaro app. and now also the latest homey firmware 2.1.0.

i tried again with moving homey to a cm from the antenna which gives the same result.

if i look at the log in developer.athom z-wave , it says

2019-04-03T19:03:09.671Z Command[6] start: addNode
2019-04-03T19:03:09.693Z Command[6] status: addNode, status: ADD_NODE_STATUS_LEARN_READY
2019-04-03T19:03:39.749Z Command[6] status: addNode, status: ADD_NODE_STATUS_DONE
2019-04-03T19:03:39.749Z ProcessAddNode[6]: Error: timeout
2019-04-03T19:03:39.753Z Command[6] end: addNode

while the app still is “trying”

i tried the switching it with the other module but gave no different result.

the logging now says

019-04-03T19:11:19.540Z Command[8] start: getNetworkTopology
2019-04-03T19:11:19.640Z Command[8] end: getNetworkTopology
2019-04-03T19:11:19.699Z Command[9] start: getFailedNodes
2019-04-03T19:11:19.705Z Command[10] start: isFailedNode
2019-04-03T19:11:19.707Z Command[11] start: isFailedNode
2019-04-03T19:11:19.708Z Command[12] start: isFailedNode
2019-04-03T19:11:19.712Z Command[10] end: isFailedNode
2019-04-03T19:11:19.714Z Command[11] end: isFailedNode
2019-04-03T19:11:19.717Z Command[12] end: isFailedNode
2019-04-03T19:11:19.718Z Command[9] end: getFailedNodes

i also have three z wave outlets em6550 from eminent which still work. and thought maybe i have to remove them? to get this to work?

the roller shutter itself works if i try the s1 switch, it first goes down and if switch it again it goes up.

has anybody a clue how to fix this or what to try?

#2

Looks like a bug and it’s fixed in the next version:

Homey v2.1.1-rc.1 experimental

  • [Z-Wave] Fixed a bug that did not show an error during ‘Add a device’

I had also trouble adding a Fibaro motion sensor yesterday.
The app was stuk on “Adding device”.

#3

And if you used the experimental firmware the adding “succeeded”? because i’m now running on the stable…

#4

I’m also on the stable version , so i don’t know.
I got the changelog from: https://firmware.athom.com/

Maybe it’s also a bug in the Fibaro app, the app was also updated yesterday on my Homey.
After 3 times trying to add the device it worked for me.
Between the attemps i also rebooted Homey.

#5

Ok, well I already tried five times , but still no luck. will try it again… but i’m not expecting a different result…
I also submitted a support request to Athom now, but that usually takes a while before you get a response

#6

I use a roller shutter 3 here without any problem

Fibaro app V 2.1.31
Homey Firmware 2.1.0

#7

good to hear it works when included, unfortunately the inclusion fails… So i have to wait for Athom to respond

#8

So Athom suggested to do a remove node first and then try again. Bit strange to try on a brand new device but okay

That also failed .

But when I tried again when I started the inclusion mode on honey I pressed the b button three times , and when screen said adding the device I pressed the button again multiple times in rapid succession and a green pulsating light came on on the fibaro module. Tried the remove node that worked and I Tried the adding procedure a few times until the green light went of after a few seconds and it then was added!

I did that while the homey was Eithin 30 cm of the module … not sure if it is necessary , because a full power inclusion should be possible … bit of a pain in the ass to do but it finally worked!

#9

Good to hear that it finaly works Fabien!

#10

Just want to confirm that I also had the same problems including. Whenever I added the roller shutter 3, it never showed up as a device, so seems like it failed silently.
When i triple pressed to add the device, and then clicked the button once per second while Homey was adding the device, it finally worked, and the device was added successfully.

#11

I have recently added a couple of Roller Shutter 2 to Homey. And I have a smiliar experience that 3 presses of the button don’t really work. I pressed three times and then a couple of times more randomly until Homey said it started to include it. Then I stopped pressing and it just went along fine.

So something seems to be a bit strange with the roller shutters (also the previous version).

#12

Hello everyone,

I have the same issue with the roller shutter 3 and was happy to read about your solutions.
However none of them work for me…
On my phone screen „adding a device“ never appears. Just „press the button 3 times…“ then after about 20 seconds „timeout…“.

I tried with the S1 button as well as with the B button. Pressing 3 times as well as pressing once per second etc…

The device seems to be connected ok: With the S2 button the shutter opens and closes, seems to be the default config. And when I hold the B button long I also get into the LED-Color menu and can e.g. reset the device.

Homey was about 1.5 meters away from the shutter.

Fibaro app V 2.1.31
Homey Firmware 2.1.1

I believe the firmware on the RS3 is 5.0, according to Amazon, and some people reported problems with it.
But I have no Fibaro Home Center or anything to upgrade the firmware.
Is this mandatory? Then I guess I send the shutter back…

How can I access logs to see if they are communicating at all?
Do you have other ideas?

Thanks a lot and cheers,
Patrick

#13

Hi PatrickR,

You can access the zwave logs from developer.athom.com , sign in --> (pick the right homey if you have multiple) and go to tools --> Z-Wave .

There you should probably have to toggle in the in the log tile ,the logging switch , it then logs all the zwave actions in the log.
Maybe it gives a clue of what’s going on with your pairing… I’m saying this from top of mind so maybe the actual namings/labels may differ at developer.athom.com

About the distance, I’m not sure I ended up to pair 30 cm from homey but that seems unlikely close to be necessary . Other devices paired fine from + 3m .
Have you got /already paired other zwave devices ?

#14

Hi Fabien,

thanks for your quick reply! It seems there is no communication at all?

2019-05-07T09:25:07.180Z Command[5] start: addNode
2019-05-07T09:25:07.223Z Command[5] status: addNode, status: ADD_NODE_STATUS_LEARN_READY
2019-05-07T09:25:37.279Z Command[5] status: addNode, status: ADD_NODE_STATUS_DONE
2019-05-07T09:25:37.280Z ProcessAddNode[2]: Error: timeout
2019-05-07T09:25:37.292Z Command[5] end: addNode
2019-05-07T09:25:42.830Z Command[6] start: addNodeAbort
2019-05-07T09:25:42.832Z Command[6] end: addNodeAbort

I can try even closer using an extension cable from the socket, but that seems weird to me…
Unfortunately I don’t own any other Z-Wave devices yet.

#15

It looks a bit like my message logs the first (trillion) tries… but i did get the adding screen on my homey app… (and you did not?)
But i had too press really quickly on the b button (faster than once a second more like three in a second) and then a few times more until a green led on the device came on.

But i’'m really not an expert on this… maybe someone else has other options?

#16

Wow! After reading a different thread on a similar issue


and trying different stuff mentioned there it finally worked! Unbelievable :scream:.

So roughly what I did (maybe helps others or myself for the next switch :smile:):

  • on developer page -> zwave -> remove any node. Klicking the B button of my RS3 several times. It felt like it didn’t do anything, but who knows.
  • Plug in Homey with an extension court so that i could hold it in my arm, next to (~15cm) the RS3, while doing the further steps:
  • In Homey App: Add device -> Homey (not Fibaro) -> Zwave -> Install. Then 5-time quick click of B Button, further random clicks. -> No device found.
  • repeat the above using Fibaro device -> not found.
  • repeat again using Homey -> Zwave. 5-time Click, wait, 5-time click, wait almost until timeout, 3-time click -> „wait while device is adding“ (or similar). Yupiiie! :tada:
  • Perform calibration using Homey app, worked fine!

I must say those last 3 clicks almost never happened. In my head I was already retouring the RS3s to Amazon…

Really strange/random/frustrating procedure, I hope I will succeed 2 more times…

#17

good to hear you succeeded with adding your rolling shutter!
What i do know is that you can exit the pairing mode, when it is in pairing mode (duh) and you press the b button too many times, they say 3 times somewhere in the manual when it is in pairing mode, but i’m not sure , i did sequences of three presses and i stopped when the green light came on on the module.

still a bit timing luck involved i guess… bit strange , the advertise it as easy to install.

I thought the remove node option did show some results in the log with me though.

#18

Hello,

with adding the RS3 i have no problems, works perfectly. However, I fail to calibrate. The roller shutter opens and closes. After that, however, I can’t approach any intermediate position, just open or close. What do I have to do so that I can approach intermediate positions?

#19

Hi Enh,

So you triggered the calibration procedure ? which runs( closes and opens again)? and after that you can’t set a middle position with the dim slider?

I assume you set the correct device type setting in your rolling shutter 3?
Does your rolling shutter has end switches built in and direct motor connection? or is there a built in driver, which does it own thing on a trigger? there are several more settings in the rolling shutter 3 which can influence the behavior of your rolling shutter with a rolling shutter 3 (or 2 or 1 :slight_smile: )