Frequently Asked Questions
Q1: I don’t receive notifications/device updates in Homey
A1: Make sure the selected security mode inside the official Eufy app has enabled notifications for your device
A2: Check the notification settings per device and make sure person and/or motion is enabled (tip: use include thumbnail)
Q2: Can I disable notifications on my Phone and keep them on Homey?
A1: Unfortunately not. Homey registers itself as a Android device at Eufy.
A2: Work-around Android: Disable motion inside the Android settings (Apps → Eufy → Notifications)
A3: Work-around Ios: (link)
Q3: Images are not updating in the app
A1: Try to restart the app. Most of the time this fixes the issue. (A fix for this is being worked on.)
A2: Images are only updating when an event happened: motion/person detection or doorbell press
A3: Live stream is not possible right now. I started working on an new integration with an different library which gives the opportunity to get real-time images from camera
A4: Check FAQ Q1 for the correct settings
Q4: I cannot change the on/off state or security modes
A1: Check your app-settings. Make sure to use an Internal IP address. If you don’t know the address. Go to the official Eufy app and select: Homebase settings → about device → IP
Q5: The battery status is not aligned with the official Eufy app
A1: Seems like the battery status is incorrect. Eufy is not updating that every day to the cloud. so the data is quite outdated. I started working on an new integration with an different library which gives the opportunity to get real-time data from devices.
Q6: When I change to Geofencing/Schedule Homey doesn’t update
A1 When you come home - select Home on the keypad. Make a flow like this: Gedeelde Flow | Homey (with these settings: https://aws1.discourse-cdn.com/business4/uploads/athom/optimized/3X/a/1/a1c570c5ac6a6e98283ab951829d0e24a8a97eed_2_250x500.jpeg)
A2: Don’t use Schedule/ Geo in Eufy and let Homey decide what Eufy needs to do. In this way you can combine other brands together with Eufy. Like this Homey is your source of truth and decides what other hubs/devices needs to do.
Q7: When I try to add a new camera it doesn’t show up
A1: Make sure the new camera is shared with your extra account. Otherwise it can’t be picked up by Homey.
Q8: Eufy disables my Homebase notifications
A1: Use the force notification option inside the Homebase setting: [APP] Eufy Security - #1029 by martijnpoppen
Q9: New camera is not showing up
A1: Login again in the Eufy-Homey app. Go to settings and click
Save changes this will refresh your Eufy data
Q10: Changing guard mode shows:
Not available for this device
A1: This is because the security modes are setup globally. The
Off option is only for the homebase. When you see
Not available for this device the security mode isn’t changed and the Homey app shows this message as an indicator that it cannot be used with this device.