Aqara sensors stopped working?

[Nymalt]

Hi, I recently added a few more Aqara sensors to my setup at home. I used to have just 3 temperature sensors and 2 smart plugs, and now I added more and have a total of:
4 Aqara Motion sensors
5 Aqara Temperature sensors
3 Aqara Window/door-sensor
2 Aqara Smart plug with power meter

Now I’m having issues with some of the temperature sensors not updating anymore, and motion sensor not working 100% as intended. I have read something about a number of max Zigbee units, but from my setup I can’t really say I’m at that limit yet ?

Any help is appreciated to solve my problem here to get all units working.

[Peter_Kawa]

This should work fine with 2 routers. But the router below your other router is offline, that doesn’t help, and can ‘confuse’ your mesh. That smartplug should be on mains 24/7.
Try this, maybe it helps

The ‘thing’ with the “?” signs where the route icon should be, is pretty common. Please report it @ Athom, hopefully a fix is on it’s way…

[Nymalt]

Hi and thank you. Both smart plugs are plugged in 24/7. One is constantly switched on, and the other has an autoswitch after not beeing used for 15 minutes - however always plugged in. Both smart plugs are even working, so it’s weird that one of them shows as offline. Will report the error to Athom.

[Peter_Kawa]

YW!

@Nymalt

the other has an autoswitch after not beeing used for 15 minutes - however always plugged in

The one which is switched off automatically, should stay online as router.
If that isn’t possible I wouldn’t use it anylonger. It messes up your mesh.

[tlangelaar]

The auto off should be (and as far as I’ve seen for all my types of sockets) for the output, not for the socket itself with its Zigbee. But I don’t have this specific type of Aqara plug.

[Peter_Kawa]

That seems to make sense. But the zigbee should stay up indeed.

[glenn_clough]

did they start working?
both my motion sensors stopped working about then as well. both brand new and had been working for a number of weeks, then just no data from them for 2 weeks

[robertklep]

A user on the Homey Slack channel had issues with Xiaomi Aqara magnet sensors that stopped working. He contacted Athom and sent a diagnostics report, from which Athom concluded that the sensors (two of them) were at fault. When he moved the sensors from Homey to deCONZ they worked just fine.

[Nymalt]

Nope - I should have enough repeaters. However Athom support told me to get more repeaters to get them working which I find bit weird. I have ordred more to test it, but not satisfied with Athom support answer imho. I also sent diagnostics to them - but was like they didnt even look at it or refered to it.

[quackyo]

I’m “the user on Homey Slack” robertklep is referring to.
Problem still exists. Athom support claims HW error since I supposedly am the only one with these problems. I find that hard to believe.

The sensors stops sending data to Homey. Or more correctly, Homey stops receiving data. I can see that the magnet sensors sends data, as they blink when I play with their magnet.
This happens after ±1 hour after pairing. Both when doing multiple zigbee hops (from garage), or when doing no hops (1 meter from Homey).
I have more routers than battery devices in my network, and all other devices (Namron(Sunricher), Ikea, Sonoff) works without a hitch.

And, as robert wrote, both sensors works fine for days when I pair them to conbee/deCONZ.

[Undertaker]

I can confirm your statement. The connection with Homey fails after approx 60 minutes. I have had the sensors on the Conbee for 2 weeks now. I couldn’t find any more disturbances.

[robertklep]

All of your sensors are broken, Athom says so

[Sharkys]

Then please write them about your experience - more of you will contact them, the sooner Athom developer will take a look…

[Undertaker]

@robertklep

Alle Ihre Sensoren sind kaputt, sagt Athom

Yes I know. Thank goodness there is Mr. Conbee who was able to fix them all.

[Peter_Kawa]

Made me think of “computer says no”

.: - Little Britain - Computer says no - :.

[Miroslav_Gluch]

Hi, I’m starting to get angry with the aqara motion sensor. After adding to Homey, it works properly for a day or two, then flashes blue several times and has not responded to movement since. I tried to replace the battery, pair it again, but nothing helps. Other motion sensors work normally. Does anyone have a similar experience? Do you think it’s broken? Zigbee network should be fine, I have enough routers and signal repeaters.

[robertklep]

Sounds like the sensor drops out of the network. Have you checked out Homey Developer Tools to see the status of your device when it fails?

[Nymalt]

Hi,

I have reset every single Zigee unit and set them all up again, and now one after the other the sensors stop working again. How do I see when it fails ?

[robertklep]

I don’t know exactly what will be shown when it fails. When it does, make a screenshot of the line for the failing device and post it here.

[Peter_Kawa]

How’s the wifi vs. zigbee frequencies?

Aqara verbinding kwijt:

Fixing disconnected Zigbee devices (without having to modify all flows)

With the release of Homey firmware 5.0.0 some improvements have been made to the Zigbee stack. I experienced some devices that stopped communicating with Homey in previous firmware rc’s. For me most where battery powered Aqara & Xiaomi ZigBee sensors As I didn’t want to have to fix flows I have do the following: Remove the battery for a couple of seconds And/Or start pairing the same device without removing it, just in place where it was mounted. (Not near Homey) you get a [dupicate de…

Zigbee & WiFi Interference check:
http://ostgardh.se/wifi_zigbee/index.html
Background:

ZigBee and WiFi Coexistence

Wifi hints:
http://wifimetrix.com/channels-1-6-11-only