Homey Community Forum

Devolo app does not show current temperature of radiator / thermostat anymore

#1

First, this is my first post in an internet forum. Please be lenient if I do something wrong.

My homey has been working for more than a year. I spent a lot of money exchanging Danfoss for Devolo radiators / thermostats all over my house because they’re sending the current temperature to Homey. I had successfully built flows with this feature.

Since 4./5. November, however, the app does not show the current temperature anymore. The values ​​are frozen. I have the app version 2.06.

It seems like an update destroyed the function. The app is developed by Athom.
Can you help me?

Maybe @Bram can say something about that because you represent the developer here in the community?
In the German-speaking part of the forum, the problem has been discussed for a few days.

#2

The app has a bug. The temperature does not work for me either.
But since I control over wall thermostats, it does not affect me. The feedback from the wall thermostat works well.

#3

I found the mistake. Please check if the Devolo app has been closed. By repeatedly restarting the app, the temperature is displayed again for me.

#4

Thanks for your quick reply @Undertaker . That’s an interesting idea.

Unfortunately I have not bought a wall thermostat yet.

I have restarted the app 6 times now. Unfortunately, the values ​​are still frozen.

Did you also repair the devices?

#5

previously:

Screenshot_20191118_171712
Screenshot_20191118_1717121080×1733 194 KB

after:

Screenshot_20191118_172748
Screenshot_20191118_1727481080×1462 139 KB

#6

Thank you for the pictures. It looks like it will work for you. Is that still the case?

I’ve restarted the app several times a day, and looked to see if there’s an update to the Devolo app. Unfortunately I have so far no success.

Do you know a way to reinstall an old version of the app (2.0.3)? This version has always worked for me.

#7

Please wait a few more days. The problem is reported to Athom. There will be an update of the app shortly.

#8

That’s good news. Ok I’ll wait. Thank you.

#9

Just an update for the topic:
There is now an update of the Devolo app to version 2.07. Unfortunately, the problem is still there for me.

My son tried the following on the weekend:

  • disconnected Homey from power for some minutes
  • restarted the Devolo app several times
  • disconnected and reconnected the thermostats
#10

The source on github got no update so I can not see what they changed. I only seen the change which cause the problem. They also have not time to add new devices for that devolo app.

#11

Hello @mapulu,
the support wrote that the problem was given to the development department.
Maybe they read your contribution and requests for help. Then it would certainly go faster.

Unfortunately I myself can not make a technical contribution and only test.

Generally, I think it’s certainly difficult to keep track of so many devices for a young business. Nevertheless, it should work if it is displayed as supported.

I am in favor of being patient and alerting the team to the problem.