Homey connected to internet but installation wizard does not start


#1

Hello,

Can somebody please help English or in Dutch?

Homey connected to internet but installation wizard does not start…

What can i do?

Thanks
Roy


#2

It’s a bit vague to be able to assist you in general like this. Back when I originally installed my Homey I also had a lot of issues getting it to work. In the end it didn’t play nice with my own DNS-server. Do you have something special in your home network in regards to DNS (maybe a pihole or something?).


#3

The Setup wizard at http://setup.athom.com guides you thru connecting your Homey to your WiFi.
If that is finished afaik there is no other installation wizard. just log on to https://my.athom.com/#/ and forget about the Desktop App. just use the Chrome browser and ignore the warning.!

Just Start exploring.


#4

Thanks a lot!

The Homey is connected to the WIFI and I see the homey in my desktop app. Only now comes the following… I open the desktop app and need to select my account, it says Hello Roy! when i click on the homey it ask again to select an account. I select the same account and after this a pop up comes up and says unauthorized…

Any suggestions for this?


#5

Yep. Forget the desktop app and use the Chrome browser like @Dijker mentioned.


#6

same problem… :frowning:


#7

Is it a new Homey?


#8

Yes just received it…

When i do a reset it starts again with i am homey go to set… en then it stops talking


#9

Plz be carefull with doin resets.


#10

Looks like it is setup before, use the reset, use the Alt in step 4 and don’t connect an Athom account.
https://www.athom.com/nl/support/KB000026/
After that, start it again and connect WiFi and your account.


#11

And it works! Thank you!

Now need to figure out how to communicate with Homey :slight_smile: