Homey Community Forum

Homey not reachable - even not on local network


#1

Hello.

it is the second time that homey isn"t reachable. All the flows are working and the homey is reachable.
I think the proxy is somehow down for me(some users)

Why is the app not working in die local network if the proxy is down?


#2

Now it is back online.

But if I disconnect the internet connection from homey it is not reachable from the local network. Is this intendet?


#3

Same problem but mine is still offline


#4

Try restarting your app


#5

Homey was offline. Ptp and saw that flows were still being logged. No local acces


#6

Thx, didn’t fixed it. But now it works again


#7

Here alle evening ofline. How can I solve this. Did update last sunday.


#8

some questions:

  • Did you close the phone-app and restart it?
  • Did you Pull The Plug (PTP) on Homey and let it restart?
  • Did you delete the phone-app and re-install it?
  • Do you see Homey connected in your router (does she have an ip)?
  • Do you see Homey online on https://developer.athom.com/

gr


#9

Since so many ppl mention this today: I think this has been a problem in the cloud. My Homey went awal this afternoon also while i had no problem with the internet nor the Wi-Fi. After a reboot (it does that automatically after 15 minutes of missing cloud connection) all was OK again. It gives me a voice warning that the connection is lost (which i heard since i was home) and a voice message and mobile notification once it has restarted.


#10

Did al the above mentiont. Works now, except Solar panels, Honeywell and presence. Worket before. Homey still goes offline now and then.


#11

Hi,
Best is to give Athom a log from your Homey so they can check it (log can be send to Athom from settings).