Homey Offline


Very often i cant log into homey, it says.

Homey Offline

I seems homey is freesing for some time.
Flows are not working.

Is ther a way to debug this?
What is cousing this?




Got this to allot, but only when i am actively working and editing and testing my flows.


I have the same problem. Need to restart Homey (very annoying)


I have the Homey now for a week and is now structural offline, even re-power and an other power supply will not help. What could be the cause and how to debug if I can’t connect. Any suggestions to proceed?


After searching and searching in all kinds of forums I think I know the issue for my case. I am using a local dns on my synology nas, this is sometimes unreachable because of some load on the nas which causes that the dns is not reacting. Now is the question where can I set my network settings manually? Turn off the local dns is in my case no option.


Hi Cnoork,

Since one year i have the same problem. what i noticed that when Athom is busy with new releases to test i get the disconnects. I have several trouble tickets made but no one can find the problem.
I dont have a DNS running on my synology.
I use the app candy to reboot my Homey every 6 hours.


I know with me it is probably my local dns, moved now the homey to other network and look if I have then still the problem, in that network it will get the providers dns. If the problem is gone then the cause is probably that the second dns is not used as fallback. I have with my laptop sometimes the issue for my local systems but never for the internet because I have configured the google dns as fallback in the dhcp config.

Unfortunately, the network with the dns from outsite did not help 100%. A restart from the Homey did help but is not the solution where I am happy with…