Homey Community Forum

Homey Phone App no longer sees my Homey

My Homey seems to be missing from the app (Android v2.8.1)

The app said homey offline retry. Retry failed, so I restarted homey. Same. So I reinstalled the app on my phone… Now it’s saying I don’t have any homeys. When I go to install an app onto homey from a that apps.athom website, it says “no devices available”. I can still login to developer.athom.com and see my devices/ create a diagnostics report.

But how do I get my homey connected back to the app without losing everything?

I guess you should contact Athom support about this.
Are you shure you are using the same login/account on your phone as the login you used for the developer page?

I did. They didn’t respond. That’s why I posted here.

Yes I’m sure. I was logged in all along with the same account.

We can’t help you :frowning: