Homey Community Forum

Homey Pro - Zigbee not available

zigbee

#1

Hi all,

i have a problem with my new homey pro device:

  • Zigbee service seems not to start up
  • all apps using Zigbee are marked with a red exclamation mark
  • developer Zigbee page leaves the fields blank, no devices, no routes listed

Have to reboot several times to get Zigbee running.


#2

Today once again, after rebooting the Homey, no Zigbee network available :confused:


#3

You better send an email to support@athom.com … Nothing much we can do here…


#4

It looks like my problem I had in the past
If that’s the case it is a hardware error
You need to return Homey to replace or fix it


#5

Already send a mail :slight_smile:
When i get the problem solved, i’ll post it here, if anybody has the same problem.