Neo Coolcam PIR V3, can only be added as Simple Zwave device

Questions & Help
1

Hi there,

Since this is my first post I am not sure if this is the correct location to ask this.
I started using Homey a couple of months ago and am very satisfied with the usage.

Last week I ran into an issue when adding Neo coolcam V3 PIR’s to the app. I have installed the Neo coolcam app developed by Marco Ruiter on the Homey Pro. It has worked great. But after trying to install more PIR’s I run into an issue that the app doesn’t recognize the PIR V3 anymore. And the app shows it can only be added as a “Simple Zwave device”. I have added several PIR V3’s, all from Neo coolcam and all from the same order I placed. Some can be added as PIR V3’s (the first 9), number 10 and 11 gave issues. 12 was added correctly and number 13 gave this issue again.

I tried deleting the Zwave device in the correct way as shown by Homey, and re-installing it. It appears not to have solved it since the same 3 PIR’s again only show up als Simple Zwave device.

Does anyone here has a solution or idea on how to troubleshoot? Or a way to get into contact with the App developer (Marco Ruiter).

Thanks in advance for getting back to me.

Wouter

2

Hi Wouter,

afaik there is no “official” thread regarding the NEO Coolcam App, so it is not a wrong way to open e new thread.

One way is to report your issues on GitHub:

https://github.com/mruiter/com.neo/issues

Or you can get in contact with Marco Ruiter by mentioning his username “MarcoRuiter” with an @ directly in front of the name.

Or via pm:

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