Homey Community Forum

NEO Coolcam Power Plug negative value

Lol. Then that would be the same guy that started this topic asking how to fix it i assume…

Yes, his name came by in the conversation with de coolcam shop.

Well, he can say that it is Homey that is to blame, but then he is lying. And totally ignoring the fact that with several other major controllers the same thing happens with the same new plugs… And he knows that, it is mentioned to him by numerous ppl from over the world.

They are gonna test several things this week, (he said).
I also mentioned to them that the parameter number doensn’t correspond with the manual.
They are gonna look into this also, i hope that there’s gonna be some action otherwise these are the last plugs i bought from Neo and i will ask my money back.

The correct manual for V2 with the correct parameter values is attached to the other negative value topic as mentioned a few posts back.

I had a chat with Neo… Does not seem like they offer a solution


I can’t find anything on S2 on Homey. Someone from Athom that can respond to this?

They keep trying to blame homey (Athom) while issue is on multiple platforms . So the issue is with them … they need to solve it

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we have test it with other hub,haven’t found out the problem.but we know from customers that Homey ,Domoticz,Toon hub ect have the problem.it happen because we update it to be new version.but some hubs may not fully compatiable with it.

if anyone who use smartthings,Fibaro have the problem,please tell us,we will check.

As we just have Fabaro,Vera hub.don’t have Homey,Toon,and can’t use Domoticz in China.so we can’t test.

Another reaction from China…

@Coolcam-Harrison are you working for Neo Coolcam and am I talking to your colleague over Whatsapp?

I have the same problem with my Neo Coolcam socket. No more Neo Coolcam products for me, I switched to Aqura.

But then you also switch to Zigbee?

I already had some Zigbee devices. Also use 433Mhz and WiFi.

Just €299,-, …https://homey.app/nl-nl/store/product/homey/