New homey connection


#1

Hello
I just got homey and I cannot connected to wifi. I followed the instructions, I have tried from android mobile and laptop. No luck.
What shall I do


#2

Plz tell us what steps u took and where it goes wrong. With like errors or where ur stuck. Be as precise as u can be so u can get better help.


#3

Hello Thank you
After I went to https://setup.athom.com I connect my wifi to the homey setup then the browser went automatically to select my wifi. After selecting I put password and press connect. Homey starts to blink blue then after a while it says ( sorry I culd not connect to this wifi ) then it goes back again to the start page


#4

And the WiFi is 2.4 ghz and ur sure the pass is correct ofc?


#5

Yes 2.4


#6

Looks to me that Homey setup is not done yet.
The WiFi network of Homey (HomeySetup-2975F9) should not be there anymore me guess?


#7

Since its not connecting to my router it’s staying with all the available wifi. So after homey says it cannot connect my mobile automatically connect to my wifi


#8


#9

Quit the mobile and fire up a desktop/laptop with the Chrome browser.


#10

I tried. Same thing


#11

Have you tried doing the setup with the homey next to your wireless router?


#12

No I didn’t I will try that


#13

Thank a lot for the tip. It worked :blush: