That is weird. The orbi is supported. see a.o. https://github.com/gruijter/com.gruijter.netgear/issues/21
And Netgear Router App - Presence detection and network access
Oh ja, dit was een NL topic 
En je hebt de router gereset (power off/on) , en Homey geblokt/unblocked met de Netgear Orbi app?
