I have just bought my first homey and was very excited to receive it yesterday. I plugged it in and set it up using the instructions from setup.athom.com and it seemed to work fine - it found my wifi, connected ok (blue light whilst connecting then green light) downloaded some software and its voice then rebooted and a rainbow led ring showed. I then went to the app on iPhone and it can’t find my homey and says it’s offline. I tried through the app on iPad and the same thing.
I then read some of the threads on here and tried the following over the course of the day:
rebooting homey (turning it upside down) and resetting it using safari browser on iPhone 10;
rebooting homey and resetting it using safari browser on iPad Pro (this didn’t work as it wouldn’t connect to my wifi with this method - the browser instructions seemed to think I was using an actual Mac which I wasn’t);
rebooting homey and resetting it using chrome browser through a windows laptop;
rebooting homey, deleting it from the app and doing a complete factory reset;
rebooting homey and using an iphone hotspot as the wifi connection with the same details as my wifi router then turning the hotspot off and rebooting homey and the router (as set out in some of the community forum suggestions);
turning off the 5ghz SSID from my router (although the 2.4ghz and 5ghz have different SSIDs);
moving my homey to right next to the router; and
trying different plug sockets (although the most powerful one I have spare is a 2A one, and the one supplied with the homey is 2.1A I believe).
Nothing makes a difference. I also did a few ptps as well. I thought I’d leave it overnight to see if anything miraculously happened but it’s still the same this morning.
Just to be clear - my homey connects to the wifi absolutely fine when it is in setup mode (apart from when using the iPad to do so) but after it finishes setup and restarts itself each time it then won’t connect. It shows as a connected device however in my router information panel. When saying “Ok homey” it says “oops I couldn’t reach the server, please try again later”. And it appears as offline in the app on iPhone, iPad, and through the web and developer apps.
I’ve sent a note to the support email address but thought I’d send a post here in case anyone has any tips at all?
One other thing I wasn’t sure of - on the setup procedures and when homey talks to you when it’s first set up it does talk about downloading the desktop app which I don’t seem to be able to find and think has been replaced by the mobile app?
Thanks in advance for any tips!