Homey Community Forum

Problems with Homey?

When u have problems with Homey and ur reaching out to the community members here on the forums it’s important to give as much info as u can.

  • For starters: Homey firmware (fw) version.
    Plz don’t say “latest version” because we have stable and rc versions. Also, the time between posting and reading can give different fw versions. So plz give the fw version complete. U can find this in the mobile app at more/settings/general.

  • Problems with an app.
    When u have problems with an app plz tell us which app u are using and the version of that app. U can find the version in the mobile app at more/apps/click the app. Version number is on top, just under the logo. Also mention if it’s maybe test/beta versions.

  • Problems with a flow.
    When u have problems with a flow then plz share the flow(s). There would be a lot of guessing when u don’t share the flows involving. Saying “i just do this and that” would not help in getting ur problems solved. U can share the flow(s) in the mobile app bij going to ur flow and click the share sign at the top right.
    Copy the link and paste it in the forum post.

  • Problems with a device.
    When u have problems with a device plz give as much info on the device as u can. Something like make and model but also a weblink to the device is very helpfull.

  • What have you already tried yourself
    Also describe as clearly as possible (step-by-step plan) what you have already tried to solve the problem.

  • General Stability due to USB Power Supply
    Probably the second weakest link is the USB Power supply delivered with the Homey. Although the relative number of issues could be low, many users have reported Homey restarting many times an hour and giving crinkling noises after months or years working fine. It could start with only restarting once a day. In all Cases that Homey does not keep running: Please lookup another USB Adapter with 5 Volt and at least 2 A (2000 mA), Homey doesn’t use 2000mA but the higher rated USB adapters are usually more stable. In case of doubt regarding inexplicable stability problems, often with unpredicted restarts, please replace the USB Adapter. If the original Adapter is defect create a support ticked at Athom.
    (No reason for using the Fast Charge, Quick Charge or Qi as Homey doesn’t use these provide power options)

And last but not least.

Try to use the search function. There is a search function on the forums and there u can find a lot of info. Am not saying the function is perfect but when using the correct search words u can find there a lot.

When asking for help and telling u don’t wanna use the search function because ur too lazy, it won’t help u in the amount of reactions!
A lot of peeps is willing to help u, help them by providing as much info as u can! :wink:

(btw, this is a WIKI post. Everyone (with the correct authorizations) can edit this post and add points if u like!)


Great post! I hope people will do this minimal effort and help the helpers help :slight_smile:

I had problem after a restart that I couldn’t connect to my homey outside my local network. The app said it was connected to the cloud, but homey only worked locally. When I then tried to recover my homey by turning it upside down, the homey went onto a boot loop. It all boild down to a weak power supply/ cord.