Remove Homey from system


#1

I got a new Homey on warranty. This one works. But how do I delete the old “ghost” homey from my account?

/Johan


#2

Someone wrote a while ago the same question, and answer was then to contact Athom and they will remove the old one for you.
See also this topic on the old forum:


#3

@bram, please inform the helpdesk that when they replace a homey, they should remove the old homey from the account.
(So users who suffered from a broken homey dont have to call the helpdesk a second time)


#4

Go to your Homey overview in the desktop app and hold down the “alt” button on your keyboard. While holding down the “alt” button, hover over the offline Homey.
A delete button will be displayed in the top right corner of this Homey. Click on it to remove this Homey.


#5

Nope. (Running Mac, btw)

/Johan