Homey Community Forum

Unable to connect to Homey / Hue devices unavailable

The problems started with 4.06.

running 4.0.6 (beta) with no issues, neither had issues on 4.0.4, so not everyone has it.

Static IP not working. Changing cables or power adapters not working. Strange if just all the Hue bridge connected stuff would fail in the “lack of power” case. Both my Philips Hue and Philips Hue ZigBee apps have the “pause” icon as show by the first picture from Osorkon.

Is there a way to check the debug logs from the apps or getting other logs from the Homey to figure this one out?

Since not everybody with the same app version suffers from it, it sounds to me that it could also be because of a firmware upgrade from the Hue hub itself? Or a combination from a newer Hue firmware in combination with the newer app versions?
Anyone checked that already?

Might be wise if everyone with the problem states the current versions of both the Hue bridge and the app version… And maybe even everyone that doesn’t have the problem…

Good idea.

Current Condition: Error with all Hue bridge connected devices. Both Philips Hue/Zigbee apps. Occasional connection problem with Homey. Uncertain if the device is off or if there’s communication problem.

Homey details:

  • Model: Early 2019
  • Version: 2.1.1
  • App version:
  • Memory: about 95% used
  • Load average: 67-39% (past 1-15 minutes)

Hue Bridge:

  • Version: 3.19.0 (7114)

I suffer the same problem. I have sent an e-mail to homey support (with log) and made a flow which restarts the hue app every day a few times. That ‘fixes’ the problem for now.

Do you have any similar issues? With Homey connection problems or pushing RAM limits?
What versions are you on? I could try a flow to restart the app my self, but I don’t really see how that would solve Homey having connection problems.

I have the same problem.

Screen shots

A restart does prevent this issue.

Homey 2.1.1
Hue app 4.0.6
Load average 102%

1 Like

I had the same issues, then went for adding static IP on my hue bridge. Seems to work for now…

No problems here here is a screenshot of the installed app hue

I don’t have the same issues any more. It seemed to stop right after a Homey version update. I’m still on the verge of reaching the RAM limit again, so that might have been one of the reasons. If it occurs again I have to try to delete a couple of apps. Meanwhile, I’m waiting for a backup/restore function to migrate over to the pro version. This ram limitation sucks.

We just released a new beta version of the Philips Hue app. Could you install this version and test if this version solves the issue? Please update this thread if the issue still occurs :slight_smile:

Yesterday it auto updated the philips hue app (athom) to 4.0.11. (homey version 2.1.2) Since then the hue app ‘paused’.
Today I disconnected the powerplug, waited 15 minutes, and back in.
After a slow start of the apps it works now. Let’s see for how long then.