Homey Community Forum

Upgraded to Version 2.0. App crasches


#1

The Homey app on my Huawei P9 crasches everytime I edit or creating a flow and choose “When”. I have tried clear cache and delete data for the app. Reinstalled the app but no solution. Now, when there is no desktop app or web GUI, I´m not able to manage my Homey.

What to do?


#2

I think it’s best to contact Athom Support in this case.


#3

I only find links to knowledgebase or community. Do they have an email for support?


#4

https://support.athom.com/hc/requests/new


#5

I have a similar problem. Mine is at the end on the “Then” part. When I press “Add card” on that, the app hangs and shuts down. It doesn’t matter if i’m on a previous flow or making a new one. I have tried rebooting Homey, I have reinstalled the app and so on.


#6

App crashes are bugs in the app, and the only way to get them fixed is to let Athom know about them.


#7

Thank you Robert. Where is the correct link to let Athom know about my issue with the app? I found one and it led to some read only archive


#8

Yeah, Athom doesn’t use Github anymore to track issues. Instead, you’re invited to “submit a request” here: https://support.athom.com/hc/en-us/requests/new


#9

Tested on 4 devices. On 3 of them the app craches. One works. I have made a support case.


#10

Hi Daniel. Have you recieved any support yet? I am down 2 weeks without being able to change or add anything to my Homey :disappointed_relieved:


#11

Hi. Yes athom has tried solve the issue but no success yet. I have signed up for the betaversion of the app.


#12

Please contact our support desk via support.athom.com, this way our support desk can help you with this issue :slight_smile: