Homey Community Forum

Zigbee gone


#1

Hello Community,

I have a issue since a few minutes: I can‘t control my Zigbee devices anymore, I mean the devices connected directly to Homey (e.g. Hue Zigbee). Tried to take a look to the Zigbee settings which tells me that an error occurred. Tried to take a look to developers site, no devices.

I already tried to restart Homey, no success.
I am using V2.0.

Any one else with a similar issue?

Regards
Andreas


#2

You could try to PTP (Pull The Plug) and leave it unplugged for >13 minutes. After that, wait for at least half an hour to see if the devices re-appear. If that doesn’t help I’d file a ticket at https://support.athom.com/hc/nl/requests/new


#3

yep, same here.
2.0 since wednesday.
zigbee dead.


#4

Hello bvdbos,

thank you for the tipp, this worked.

Regards
Andreas


#5

Recieved and installed my repaired Homey with 2.0 yesterday. But Zigbee appears to be dead too,

PTP and factory reset did not fix the problem.


#6

Also having issues on my ‘daily use’ Homey and adding zigbee devices.

I get a time-out adding (xiaomi) zigbee devices. After several reboots i had success adding one device.
Having 12 mains-powered zigbee devices, so the max limit of battery powered could not be the issue.

Anyone else experienced this problem?


#7

last night update 2.0.1-rc2 has been installed and zigbee seems to be working again.


#8

Same here, am also on V2 and had the same. Pulled the plug and worked again after that.