Zigbee issues collection topic


When looking at the Zigbee State overview at developer.athom.com/tools/zigbee I see that some of my Zigbee devices that randomly get unresponsive after some time (days/weeks) have status ‘offline’ (mainly Xiaomi switches and motion sensors, but also Ikea Tradfri bulbs or GU10 spots occasionally).
What’s the mechanism behind this: do they contact Homey regularly and get this status when this contact has not occurred for some timeout period?
They sometimes come back online after a Homey reboot, but if this doesn’t work they can be fixed by unpairing and pairing again.
Unfortunately most of them disappear again after some time however.
The funny thing is that other devices of the same type don’t seem to have this problem, so I’m trying to find out what may cause this offline status.

Xiaomi / Aqara Smart Home - Zigbee App (v0.4.3)

Hmm, wrong assumption: I see that all battery operated devices have status ‘offline’, also when they are still responsive.
Problem remains however so I’m looking for a way to debug.


Same problem here, some devices just loose functionality even though they are still connected. They are still in homeys devices list, but some dont have connection in the nodes list of the zigbee network.
This mostly happens with the Aqara line of motion sensors, and some wall switches.
Also the power plug loses its power-usage-reporting, while its on-off functions still work.

I suspect this is another Homey issue with zigbee in general…?


Besides the Aqara sensors I also see it with the IKEA Tradfri bulbs/spots occasionally: yesterday evening one of two GU10 spots ~ 50 cm apart from each other in my bathroom didn’t react (~ 4 or 5 meters away from Homey, but on the first floor, while Homey located at ground floor. According to the mesh overview both had a direct connection with Homey).
I retried it for 4 or 5 times with intervals but only one of the two kept reacting. This morning however both worked again??
Other spots at a larger distance from Homey, also with a direct connection, worked fine.


Today I have unpaired the Aqara HBS and window sensors that didn’t react anymore and re-paired them.
They’re working again now, but I see that in the Zigbee nodes overview at developer.athom.com only their own number is shown in the route, nothing else, while for other devices the routes are shown.
I’m not sure if it takes some time before the route shows up for newly paired devices, so I’ll check again tomorrow.


@TedTolboom Hi Ted, I wonder what happens if one of my Xiaomi battery operated devices has a connection via an IKEA tradfri bulb and the power of that bulb is switched off (I’m still trying to teach my children to don’t do that ;-)?
Will the Xiaomi device immediately use a different connection or how does that work in a Zigbee mesh?
And will it start using the bulb again once that becomes available again?


@Theo_Deckers any Zigbee device will start searching for an alternative route (neighbours) when the previous connection is lost… so yes, in theory it should work…

When switching on the bulb, the battery operated devices might not directly switch back to the previous connection. Only when there are issues with the current connection.


Thanks for the explanation Ted.
One other question: at the developer page in the Zigbee mesh overview sometimes in the rightmost column I see a real mesh: some nodes having direct connection (2 numbers), others indirect (3 numbers), but also occasionally the whole column only shows the number of the node itself (1 number).
Is this is a bug in the web page, is the information not available at that moment or …?


Well, I left the Zigbee mesh overview page open for some time and noticed that after some time it did show the complete mesh, so I have just been too impatient before :slight_smile: