Homey Community

Zigbee keeps on loading/not working


#1

Hello,

I just received the Homey and it says its loading the zigbee, but its doing that for an hour now.
Is this a issue i can resolve myself? I’m trying to link my tradfri lights, but i need zigbee for that.
Firmware : 1.5.11
Software: 1.04

Thanks in advance,
Daan


#2

I have the same problem with my Homey. Hope someone can help.


#3

Do you still have this problem? Or have you found a solution already?
I’ve send a help request already but they are still working on it I think.


#4

Hi,
also have the same problem with Zigbee loading without any result. I can´t add any Zigbee products as new devises either. In apps Zigbee products are not visible when trying to add new devices.
Will I ever get Homey to work 100%. So far (one year) there have always been some issue with Homey.


#5

So did you contact Athom. Did you report your isseu? and what athom said?


#6

Yes, I have contact Athom and they replied very fast and wanted me to send a crash log from my Homey. I did so and I´m now waiting for further reply (however it´s christmas time).


#7

Today Homey support informed me that ZigBee chip is broken. Lucky me I have 9 Days left of my 1 year warranty :slight_smile:
Unfortenatally I have to start all over again adding devices, download apps and creating flows. Will be some hours jon. Is there a way to transfer all devices, flows etc from one Homey to Another one?


#8

no, not yet… A backup-function is planned. There is a flow-backup in the appstore…