After using 2FA, Homey’s ServiceDesk made several attempts to restore my account. To date, this has not been successful and I am also no longer receiving an update from the ServiceDesk. Maybe you guys can help me out.
When logging into the website everything goes well and I have also reset my password several times (on request). When I want to log into Homey using the app on my phone (iOS) I get an error message saying that the username/password is not correct. Also when entering it manually I get the same error message.
- Does anyone have an idea how to solve this?
- Are there any possibilities to start from scratch?