Homey Community Forum

My Homey seems pretty broken

#1

Hi all,

My Homey started to sound really wierd last night. It doesn’t seem like it’s going to be ok any time soon. I tried to find the email adress to athom support but couldn’t find it. How can I reach them so that I can get a new device?

Thanks!

#2

Hi, Welcome!

First Unplug Homey,
and look if you have an other USB adapter 5 Volt 2A (or ~2000mA) more is no problem.
Try that one, if that works
submit an Support request here: https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request (using the link to the form on that page)

Will probably be fixed soon…

1 Like
#3

Ok, I will try that.

Thanks for your help!

#4

Psst, happy? Then click on the heart… :innocent::+1:

1 Like
#5

I meant for Dijker’s post… He directed you in the right direction… :smile:

#6

Haha, I liked his comment too. I like so many things, and persons. :smiley: