Homey Community Forum

My Homey seems pretty broken


Hi all,

My Homey started to sound really wierd last night. It doesn’t seem like it’s going to be ok any time soon. I tried to find the email adress to athom support but couldn’t find it. How can I reach them so that I can get a new device?



Hi, Welcome!

First Unplug Homey,
and look if you have an other USB adapter 5 Volt 2A (or ~2000mA) more is no problem.
Try that one, if that works
submit an Support request here: https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request (using the link to the form on that page)

Will probably be fixed soon…

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Ok, I will try that.

Thanks for your help!


Psst, happy? Then click on the heart… :innocent::+1:

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I meant for Dijker’s post… He directed you in the right direction… :smile:


Haha, I liked his comment too. I like so many things, and persons. :smiley: