Homey Community Forum

NEO Coolcam Flood Sensor

I just purchased a NEO Coolcam flood sensor, when I try to add the NEO Coolcam app it says “Homey is Unreachable, Try Again” if I try again I get the same message. The App does seem to install though I don’t think it installs properly as when I try to add the flood sensor it detects device but says “No compatible Homey App has been found for this device. It has been added as a Basic Z-Wave device” I have tried removing and re-adding a number of times but get the same result. Does anyone have any suggestions please?
Thanks
Mark

And you tried a PTP.

And assume your on homey v2.

And you tried the beta version of the neo coolcam

Thanks for your reply, yes Homey v2 and yes I tried the beta as well. Not sure what you mean by PTP, so I may not have tried what ever that is. Thanks

Mark

PTP means pull the plug of homey and wait at least 10 min befure putting it back

Thanks Roy, I have now tried that and same result.

Mark

Hmmmz strange, and to be onest iam out of suggestions :thinking:

Gues the best you can do is reporting the isseu to the devolper.

Hi Roy, the supplier I purchased the sensor off confirmed he had the same issue. He raised it with the developer and they will fix it in the next release.

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