Unfortunately an unknown error has occurred


#1

Hi all I am new , pls help

My old homey can’t power up ,so I bring for an one to one exchange.

I successful set up, but there is 2 homey in my main screen. I rename the new one as homey new.

My question is I can’t delete or unlink the old homey which I already can’t login.

Second question is I had unlink and relink homey to Google home. And I able to link successfully to Google home but when I try to call is keep on say Unfortunately an unknown error has occurred ,please try again

What should I do?


#2

It could be related, so lets first remove the offline Homey.
Log in to a browser (or start the Desktop App ) and in the Homey Selector press the Alt key while you click on the Offline Homey, There should appear a Remove option (Could not yet test :wink: only when Homey is some time Offline I guess.)

If that doesn’t work e-mail support@athom.com and tell them your Athom account that should be fixed.
They can remove an replaced Homey.


#3

Tried to remove but sad to say only the new homey appear X when ALT is pressed … but the old homey don’t not have the remove button


#4

Please email support and include your Athom account (Email address) and the CloudID of your current (working) Homey,
they will remove the other one for you.


#5

Thanks bro, will try to contact support and update u again ,cheer… thank so much for your reply


#6

Now homey has already remove my old account but another problem came…

When I try ok Google ask homey to …
It reply my language must set to us. But my language is already us.


#7

For other users it’s good to keep this questions in 1 place. Like u alr posted this question here is not gonna help other users find what they are looking for me guess?