Homey Community Forum

Zigbee network can't start up

I have issues with zigbee on my honey. It seems like honey is unable to initialize and startup the zigbee network. See error message under settings → zigbee in the attached pic. Any ideas or suggestions? Restarting the homey does not work

Sorry to hear,
Please contact support@athom.com.
Ps Do you use a power supply with more than 2Amps capacity? If you use the original Athom p.supply, try replacing it with a juicier one.

Similar issue (in Dutch):

Thanks for assisting. I’m using the original homey power supply. Used to work fine before though, but something happened a few days ago. I’ll reach out to support

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Until it doesn’t. It’s a known problem-causer.