Homey Community Forum

Zigbee routes gone after upgrading to 2.0



I’m looking for zigbee route info on the developer page. The route information only shows the device number and no longer any routes beween other zigbee devices. Ive restarted my homey multiple times but no luck. Anyone else having the same issue?



For me, it takes a while before the routes are shown. Until then, it only shows device number (I’m still on v1.5 though, so perhaps showing the routes is broken on v2, not sure).


Under 1.5 it took Some time, but now stil no routes after 8 hours. :tired_face:

I’m also afraid you’re right.


Perhaps time to issue a bug report: https://support.athom.com/hc/en-us/requests/new


I could do that but i can’t login in to support


You can’t enter a request in the form on that page?


I’m not able to login. Apparently the page has problems with my safari browser and cookies.


If so, try it from a Private window.


Tnx for your help. Finally manager to create a call.


my zigbee is dead as well. (today exactly 1 year old)
in the app i get a timeout and the zigbee screen on the developers site is empty.
upgraded to 2.0 last wednesday.
already opened a support issue.


yeah ive been having issues removing a zigbee device too
no shepherd device error, cant remove or re add any zigbee devices
so I did a reset of the zigbee network, which didnt remove the devices from the devices area, just made them all unavailable and unknown error…
ticket logged anyway


For the people not seeing the Zigbee routes on the Zigbee developers page:

Check when you load the page that the current command (below the Node overview) actually shows the generateMap command.

If it does, wait a few minutes, actual routes will shown, if not reload the page first.